Support
How can we help?
Most answers are in the docs. If not, contact us. We never ask for your documents.
- Installing PramvexWindows, Mac and Linux steps, checksum verification.
- Setting up local AIChoosing and downloading a model.
- TroubleshootingFailed files, slow answers, macOS warnings, Linux AppImage issues.
- Recover a licenceResend a Pro licence to your email.
Email support
Write to support@b2r.it.com. Include your Pramvex version, your operating system and what you expected to happen.
Please don’t attach your documents. We never need them to help you.
Accessibility: if any part of this site or the app is hard to use with a keyboard, screen reader or zoom, please tell us. We treat it as a bug.